Is it bad that I listed Ray Henderson first in the title of this post? I think Ray is a breath of fresh air in the Blackboard organization… a “green shoot” if you will (to borrow the current economic phrase). I hope he sticks around.
“You can’t over-communicate with your clients” – Ray Henderson
I love this quote. It’s so true. Even if your product sucks, or your support is awful, some of that… a lot of it… can be mitigated by open, honest communication. If I know that you know that you have issues and that you are working on them, I’ll be much more forgiving of your flaws. If you try to hide them or make excuses, I’ll likely hold a grudge for a long time.
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